If you have any enquiries about how we use your personal information, please get in touch with our head of privacy at firstname.lastname@example.org.
Information we compile
This section details the information that we can gather about you on this webpage and your access to the Regina Hotels loyalty club (hereinafter the Pulitzer Club).
We explain why and how we use it in subsequent sections.
Membership of the Pulitzer Club and others where we may collect information about you.
Data concerning your booking
In order to be able to confirm and manage your booking, we process all your personal information relevant to the booking, including billing information for the services included in the booking.
Data concerning your Club membership
In order to manage your Club membership, we process all your personal information relevant for this purpose, which consists of managing promotions and benefits included in the loyalty scheme and which will be applicable exclusively to bookings made through the official website https://www.hotelpulitzer.es/
To qualify for these benefits, club members must be over 18 years of age.
Three main reasons:
Improve and maintain performance: To provide you with the best possible user experience, we must ensure that the way we offer you our products and services works as they should.
Consent for voluntary communications by the person concerned and to belong to Club Pulitzer.
Information that we obtain through cookies and similar tools
If you wish to manage your cookies, follow the instructions of the “How to manage cookies” section in our Cookies Policy.
We use web beacons on our webpages and in our emails. When we send emails to newsletter subscribers, we can monitor behaviour such as who opened the emails and who clicked on the links. This enables us to measure the performance of our email campaigns and to improve our characteristics for specific segments of members.
Information on reservations
Information on your reservations is collected through a secure payment portal by the company Mirai España, S.L. that sends us notification thereof through secure communication channels.
Legal bases for processing
We only process personal information when we have the user’s consent or, in other words, when we have received explicit permission to process the personal information for a specific purpose. You have the right to withdraw this consent at any time. You may manage your preferences by contacting our privacy manager at email@example.com.
How we use your personal information
We compile personal information for one main reason: To improve on and maintain performance: in order to provide you the best possible user experience, we must make sure that the way in which we are offering our products and services is working as it should be.
Who do we share your personal information with?
How long do we keep your personal information?
A summary of how long we keep your personal data:
|Data category||Example||Retention period||Retention period|
ID, credit card number, postal address
5 years once you have enjoyed our services
|Compliance with tax obligations|
|Contract||Reservations||Until necessary in order to provide the service contracted||
Consent for voluntary communications by the affected party and belonging to the Club Pulitzer.
It may sometimes be necessary to keep your personal information for longer periods of time in the event:
To keep your personal information secure
We have the appropriate technical and organisational security measures to help to ensure that our users’ information is protected against unauthorised or accidental access, use, alteration or loss.
In accordance with the data protection laws, you have rights associated with your personal data that we manage. These rights include:
You may exercise your rights by contacting our privacy manager at firstname.lastname@example.org.
Where personal information is collected by HOTEL PULITZER.
If you have any enquiries associated with the processing of your personal data, please contact our privacy manager at email@example.com.
This policy enters into effect on 27/0/2021.